Privacy policy

Who we are

Bellerose Plumbing is responsible for the personal data collected through this website.

What we collect

When you contact us, by phone, email or the enquiry form, we keep what you send: your name, how to reach you, where the job is and your message. When you use the site, the server records technical details such as your IP address and browser to keep it running and secure. With your permission, and only then, we also measure how the site is used.

Why we are allowed to

• Answering you and doing the work you ask for: taking steps towards a contract, or a contract, Article 6(1)(b).
• Measurement cookies: your consent, Article 6(1)(a). They are off until you accept them: before that, no measurement script loads and nothing about your visit is sent.
• Keeping the site running and secure: our legitimate interests, Article 6(1)(f).

Who we share it with

These companies handle personal data for us, under written contracts:

• Cloudflare: hosts the website. Its server logs record your IP address and browser. On the enquiry form, Cloudflare Turnstile checks that a person is sending it, using only the data that check needs.
• Resend: delivers what you send through the enquiry form to our mailbox.
• Microsoft Outlook: the mailbox that receives enquiries sent by email; it sets no cookies on this site.
• Sentry: records errors the site hits in your browser (the page, the browser and the error) so we can fix them. It keeps no IP address and sets no cookies.

We do not sell personal data.

How long we keep it

If you get in touch and no work follows, we delete your enquiry after 12 months. If we do work for you, we keep your contact details, quotes, invoices and job records for six years after the job is finished, because HMRC requires business records to be kept for at least five years after the tax return deadline and six years is the time limit for most claims about the work. After that we delete them.

Your rights

You can ask to see, correct, delete or move your personal data, ask us to stop or limit using it, and object to how we use it. Where we rely on your consent you can withdraw it at any time. Write to belleroseplumbing@outlook.com.

If you are unhappy with our answer you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.